WE DON’T GUESS. WE TEST…. WE GUARANTEE.
SYNERGY QUALITY ASSURANCE
Together with Nature’s Sunshine Products, Synergy WorldWide makes sure that every batch of every product meets strict quality standards. Only the purest, most potent ingredients pass the test, and only tested, proven formulas become Synergy products. The quality assurance laboratories and Good Manufacturing Practices (GMP) in our state-of-the-art manufacturing facility make Synergy WorldWide an industry leader in quality nutritional supplements.
Welcome to our manufacturing facility in Spanish Fork, Utah! On this tour, you’ll be guided through three main areas: quality assurance, manufacturing, and packaging and shipping.
Let’s take a look at the life of a Synergy product from start to finish.
Quality Assurance Testing
Our manufacturing facility consists of four quality assurance labs, each of which plays a specific role in ensuring product quality. Our scientists have nearly 600 unique tests at their disposal to determine the quality, purity, and potency of all raw materials and finished products. Both raw materials and finished products undergo up to 10 days of testing. We spend about $1 million per year on quality testing alone.
Samples are tested in the Mineral Lab to validate the mineral claims stated on the product labels. In addition, every batch of finished product is tested for possible contamination, which ensures no trace of harmful minerals, such as arsenic, lead, aluminum, and cadmium. Special equipment in this lab will expose potential contaminants using a high-arch flame. The flame incinerates each sample down to its chemical makeup, making it easy to ensure that our supplements contain only safe minerals.
The Vitamin Lab wears many hats. It’s a testing site for raw vitamin material, liquid products, powdered products, capsules, and tablets. The tests in this lab ensure that all label claims, including vitamin percentages, are met. Perhaps the most important test conducted in this lab is the dissolution test, which is designed to simulate the digestive system. This test confirms that every finished product breaks down properly in the stomach so that you can enjoy the full nutritional value of each product.
We’ve arrived at the fourth and final lab, which just so happens to be the busiest lab in quality assurance. Every raw ingredient and every finished product passes through this lab. In the Micro Lab, raw material and finished product samples are placed in a Petri dish or film where they sit in a medium that accelerates the potential growth of bacteria. If our experts find signs of harmful bacterium, such as E. coli, listeria, or salmonella, the raw material or product batch is rejected. Interestingly, after our testing and manufacturing machinery has been thoroughly cleaned, Synergy uses the Micro Lab to audit the machine’s cleanliness with a sterile swab. Then, the swab is incubated and inspected in the Micro Lab. Our cleaning procedures are validated when the swab proves to be bacteria free.
Issuing, Bin Charging and Mixing
To put it simply, the issuing rooms are where Synergy recipes are first assembled. Ingredients that have passed all quality assurance tests are pulled from the warehouse and brought to an issuing room to be measured and weighed. The issuing room is the first place on the tour that you will see employees dressed in issued uniforms. All of the raw ingredients assembled in the issuing room are ground into the correct size particle and poured into one of our customized metal bins connected to the bin charging room on the floor below. The finished recipe is weighed again, and then taken to the mixing rooms where their contents are thoroughly combined.
Packaging and Shipping
Synergy products ship from Utah to warehouses all over the world for the convenience of our customers. We are constantly evaluating our shipping methods to improve accuracy and efficiency, ultimately aiming to put Synergy product in your hands as quickly as possible.
Every batch of every Synergy product is put through rigorous testing and manufacturing processes with you in mind. Your health is paramount, which is why Synergy will not ship product without validating and approving every microscopic particle in that shipment. We are committed to doing whatever it takes to give you the purest products to unlock your potential and achieve Elite Health.